Knowledge Management

What good is a database if it doesn’t include what employees really know?

Executing a knowledge-based strategy is not about managing knowledge; it’s about nurturing people with knowledge and giving them the tools they need to share that knowledge.

Inter-connectivity is only a part of the solution.

Organizations leverage knowledge through networks of people who collaborate — not through networks of technology tools that interconnect. The key is to give people compelling reasons for finding others in their organization with knowledge to share, who in turn have compelling reasons to share their knowledge when asked.

Many companies have elaborate systems to capture and share their ‘explicit knowledge’ — the stuff that shows up in manuals, databases, and employee handbooks.

Only by unlocking the knowledge locked in people’s experience can companies leverage their knowledge resources and respond quickly to changing competitive conditions.